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Once a visa application has been submitted and payment has been completed, it cannot be refunded, cancelled, or reversed — for any reason, including a change of mind, a change in travel plans, or if the application is later rejected by the relevant government authority.
Processing begins immediately once your application is submitted. This includes the government/e-visa authority fee, which is paid on your behalf as part of processing and is non-recoverable once submitted, along with the service work already carried out on your application.
Please review your application carefully — including your personal details, travel dates, passport information, and uploaded documents — before completing payment. You'll have the opportunity to review and edit every section on the Review & Confirm step prior to checkout.
If you believe you were charged incorrectly (for example, a duplicate charge or an incorrect amount), contact us immediately at support@visit-visa.com and we'll investigate. This policy applies to standard applications and does not cover billing errors on our part.
If you have questions about this policy before applying, please contact us — we're happy to help you understand the process beforehand.